Need help?


If you have a simple question to ask, you may just submit a quick message [HERE]

We usually respond messages within 24hours. (Sundays and holidays excluded)


If you need some help and have to attach Docs, Images or Videos to illustrate your questions, you may send us an email.

General Inquiry: info@nextie.net

Warranty Claim: warranty@nextie.net

Attn: brian@nextie.net; maxwell@nextie.net; nicole@nextie-bike.com

We usually respond messages within 24hours. (Sundays and holidays excluded)



If you need any quick response, or have anything important to say, call us on +86 592 6282051 or +86 180 4628 6260 (Brian Hsia)

Better call during our work time:

[UTC+8] Monday - Friday: 9:30 am - 18:00 pm

[UTC+8] Saturday: 10:00 am - 17:00 pm


We have a Public Facebook Page.

It's wide-open to public on Facebook page. You could post comments, share photos, ask questions, or discuss our products and services with other customers. We'll also be quick to respond if any assistance is needed.